Library Assistant - Shannon Staub Public Library (Part -Time) (Official Job Title: Customer Service Representative I) ****NOTE: This position is PART-TIME, no medical and/or dental benefits coverage: This position provides customer service through contact and responses to county customers and citizens. As the direct point of contact for customers, the Library Assistant resolves routine questions or problems and refers more complex issues, In the team environment all employees participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with co-workers to support the team process.
Assists in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.
Gathers statistical information as required.
Assists in cash management duties such as collecting fines, fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.
Assists in sorting and processing mail, as needed.
Performs routine equipment cleaning and maintenance.
Sorts and shelves materials, and maintains an orderly arrangement of materials.
Assists in operation and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.
Monitors physical condition of materials and recommends repair or de-selection.
Promotes the materials collection through displays and other methods.
Participates in cross training in other sections and aids in cross training in their section.
Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.
Keeps abreast of developments, new trends, and innovations in libraries.
Trains, directs, and supervises volunteers as needed. Encourages volunteers to use individual talents to creatively address tasks.
Works with library staff to develop a team oriented workplace.
Minimum Qualifications: A High School Diploma or equivalent and one (1) year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.
Preferred Qualifications: Customer service experience working in libraries or similar settings.
Job Based Competencies: Demonstrates customer service skills, courteous, sensitive, and tactful, with rapport and discretion. Ability to manage challenging customer service situations. Speaks clearly and distinctly. Supports and respects diversity. Good listener who communicates well with others and demonstrates openness, sincerity and honesty. Enjoys reading and using materials commonly found in libraries and helping others of all ages enjoy and use library resources. Technical knowledge of phone and computer hardware/software is required. Ability to use standard computers, software and business equipment.
Physical address where the job position is located.
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