Job: Director of Service Strategies- University Libraries

General Information
Director of Service Strategies- University Libraries

Number position available:

Salary commensurate with experience and accomplishments. Librarian rank will be based on qualifications

Job Category:

Position REQUIRES a Master's degree from an ALA accredited program.


Are you looking for an opportunity to …
• Lead a talented, enthusiastic team?
• Be part of a creative, collegial management environment?
• Facilitate student success through transformative library services?
• Work at a major research university library that encourages innovation and service excellence?

If so, Florida State University Libraries may have just the position for you. The Director of Service Strategies oversees a 24 hour, 5 day a week high-energy operation, across multiple locations and platforms, including virtual chat reference and distance services. The Director, based in the Learning Commons, will oversee a department handling over 2 million transactions every year, encompassing circulation, reserves, reference, technology support, tutoring, virtual reference, outreach programs and library instruction.  In addition to administering service points in Strozier Library (FSU’s main library), Dirac Science Library and the FAMU-FSU Engineering library, the Director works collaboratively with Technology and Digital Scholarship, Special Collections, and Collection Development to create a seamless service environment throughout the Libraries.

The Director will evaluate physical and digital services to develop consistent service standards, policies and procedures. Understanding the art and science of designing and delivering high quality library services is key to success in this role.  A strong focus and analytical mindset supports data-driven decision making, balanced with a passion for delivering consistently high quality services. 

This position is a great opportunity for someone who:
- Understands and works with a diverse group of scholars and their varied needs
- Has experience creating inviting and productive service environments
- Solves problems creatively
- Has the ability to see the big picture while being able to also pay attention to details
- Enjoys developing new, cutting-edge programs, especially those that improve student outcomes

The position reports to the Associate Dean for Research and Learning Services and is part of the RLS Leadership team.  The position guides the activities of 5 librarians and 14 staff.

Provide leadership and management of circulation, reserves, reference, instruction, technology support, user experience and outreach, and adaptive technology.

Hire and train departmental staff In coordination with administration and colleagues

Develop departmental policies and procedures that establish and maintain high standards

Explore and implement new ways to capture data that enables effective assessment and evaluation of programs and services.

Serve on library, campus, and consortial committees as appropriate.

Contribute to state, regional and national professional organizations; participate in research, publication, and other professional and scholarly activities.


An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at:

FSU's Equal Opportunity Statement can be viewed at:
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Master’s degree in library and information science or other relevant graduate degree

Minimum of four years relevant professional experience in a library or similar setting

Commitment to and experience in evaluating and assessing programs, services, and users’ needs

Successful supervisory and personnel management experience

Demonstrated ability to plan, coordinate and implement effective services, programs, and complex projects

Solid grasp of issues, trends and technologies impacting higher education and libraries

Excellent interpersonal and communication skills

Ability to work independently and as a team member in a changing environment

Ability to meet the Libraries’ requirements for scholarship, service, and leadership


Job open date:

Application deadline:

Apply at:

Additional information
Library Type:
  • Academic Libraries

Job Type:

Job Location

Physical address where the job position is located.

Job Place:
Strozier Library

Job Location:
Northeast Florida

116 Honors Way




Institution Information
Institution Name :
Florida State University

116 Honors Way




Contact Information / How to apply
Contact Name:
Susannah Miller

Contact Email:

Contact Phone:

Contact Fax:

How to apply


If qualified and interested apply to Florida State University at and search job 43428. 
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

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