Job: Late-Night Library Assistant (part-time)

General Information
Position:
Late-Night Library Assistant (part-time)

Number position available:
1

Compensation:
$17.50/hour

Job Category:
Circulation

ALA:
Position REQUIRES a Master's degree from an ALA accredited program.

Description:

Lynn is currently accepting applications for the part-time position of Late-Night Library Assistant. This person will assist users with library services and basic IT support from 8:00pm to midnight, Sunday through Thursday. This is a 32-week academic year position. Provides high-quality customer service and library circulation services, helping users with research assistance and finding library materials, assisting with printing/scanning, troubleshooting IT issues in person and over the phone, monitoring the building for security, and escalating issues appropriately when necessary. Also assists with reporting and interlibrary loan.

Essential Duties and Responsibilities

  • Provides polite, high-quality customer service to the Lynn community, providing timely support for library and IT needs within accepted university practices
  • Helps patrons do research, and find materials in the online catalog and databases, in person, via email, and online chat
  • Educates users about library services and policies
  • Checks materials in and out, handles reserves items and holds, working with the library circulation system
  • Assists with reports on overdue items and helps find interlibrary loan items
  • Provides security in the building, reporting problems when necessary
  • Troubleshoots problems with printers, copiers, scanners, and PCs in the library building.
  • Helps to train and supervise students assistants
  • Provides Tier-1 (initial, basic) IT help
  • Identifies and resolves general computer and software issues (operating system issues, password locks, email issues, wireless issues)
  • Report/escalate issues through the appropriate channels in a timely manner

Education:

Minimum Qualifications

  • Experience in front-line, public-facing service, preferably in a Library environment
  • Must be able to work 8:00pm to midnight, Sunday through Thursday.
  • Excellent customer service skills and attitude
  • Working knowledge of both PC and Mac OS and familiarity with supporting Apple devices including iPhones and iPads
  • Ability to work independently after initial training
  • Excellent communication skills and the ability to explain and implement policies and procedures

Preferred Qualifications

  • Master's degree in Library and Information Science or equivalent; or, a candidate currently in an MLIS program.
  • Experience providing library reference assistance and complex research help. 
  • Experience analyzing and troubleshooting computer systems, software and peripherals.

Multilingual:
N/A

Job open date:
10-01-2018

Application deadline:
Open Until Filled

Apply at:
https://lynnedu.applicantpro.com/jobs/898899.html

Additional information
Library Type:
  • Academic Libraries

Job Type:
Full-time

Job Location

Physical address where the job position is located.

Job Place:
Lynn University Library

Job Location:
Southeast Florida

Address:
3601 North Military Trail

City:
Boca Raton

Zip:
33431-5598

County:
Palm Beach


Institution Information
Institution Name :
Lynn University Library

Address:
3601 North Military Trail

City:
Boca Raton

State:
FL

Zip:
33431-5598

Contact Information / How to apply
Contact Name:
Amy Filiatreau

Contact Email:
afiliatreau@lynn.edu

Contact Phone:
5612377067

Contact Fax:
561-237-7074

How to apply

Submit application, including cover letter, at https://lynnedu.applicantpro.com/jobs/898899.html 


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