Job: Help Desk Analyst - 122350

General Information
Position:
Help Desk Analyst - 122350

Number position available:
1

Compensation:
$38,000 to 40,000 annually

Job Category:
Technical Services

ALA:
Position DOES NOT require a Master's degree from an ALA accredited program.

Description:

UNIVERSITY OF WEST FLORIDA
Florida Virtual Campus

Help Desk Analyst - 122350

The Florida Virtual Campus invites applications for the full-time position of Help Desk Analyst, position #122350. This position is a member of the Help Desk and reports to the Help Desk Manager for the Florida Academic Library Cooperative (FALSC) of the Florida Virtual Campus (FLVC) in Tallahassee, Florida. This position is responsible for answering questions, troubleshooting, analyzing, diagnosing, and resolving issues related to the statewide integrated library system, distance learning and student services applications, and internal support issues. This position also enters and updates cases in our case management system.

 


Education:

Minimum Qualifications: Master's degree in an appropriate area of specialization, or a bachelor's degree in an appropriate area of specialization and two (2) years of appropriate experience.

Preferred Qualifications: Bachelor's degree and two (2) years of experience in libraries, help desk or IT; Master's degree in one of the following areas may be substituted for the required professional academic experience: Information Studies, Library Studies, Education, Distance Education, and Educational Counseling. Two (2) years of professional experience in an academic environment.

Salary Range: $38,000 to 40,000 annually

Location: This position will be located in Tallahassee, Florida.

Tallahassee, state capital of Florida, is known for its beautiful natural environment and strong education community. Just 30 miles from the Georgia line, Tallahassee is a designated Tree City USA with miles of breathtaking canopy roads. Enjoy miles of winding trails for hiking and biking as well as paddle-friendly rivers all the way to the coast. Some of the nation's most beautiful beaches are just a short drive away.

Apply online at https://jobs.uwf.edu/. For the complete announcement position description, including qualifications and experience, and to apply please visit https://jobs.uwf.edu. This position will be Open Until Filled, with a preferred response date of February 22, 2019.

The University of West Florida is an Equal Opportunity/Access/Affirmative Action Employer. Any individual requiring special accommodations is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (Voice) or 1-850-857-6114 (TTY). A criminal background screening is required for successful candidates. E-verify requirements may apply for employment in certain positions.

 

Apply Here: http://www.Click2Apply.net/d9878xm2bwsyyyjp



PI107226963


Multilingual:
N/A

Job open date:
01-25-2019

Application deadline:
Open Until Filled

Apply at:

Additional information
Library Type:
  • Academic Libraries

Job Type:
Full-time

Job Location

Physical address where the job position is located.

Job Place:
Tallahassee, Florida

Job Location:
Central Florida

Address:
Apply Online

City:
Tallahassee

Zip:
32301

County:
Leon


Institution Information
Institution Name :
University of West Florida - UWF

Address:
Apply Online

City:
Tallahassee

State:
Florida

Zip:
32301

Contact Information / How to apply
Contact Name:
Human Resources

Contact Email:
hr@uwf.edu

Contact Phone:
850-474-2694

Contact Fax:

How to apply

Apply Online


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