Job: LTA II - TechDesk Evenings

General Information
Position:
LTA II - TechDesk Evenings

Number position available:
1

Compensation:
$36,841 plus shift differential 5%

Job Category:
Media Services

ALA:
Position DOES NOT require a Master's degree from an ALA accredited program.

Description:

Technology Service Desk

 

  • Open / Close Desk
  • Use Aleph ILS to process all material & material requests
  • Handle basic complaints & questions
  • Assists IT manager with training and supervision of student assistants
  • Inspect & maintain technology materials for damage and proper operation.
  • Provide expert level service and instruction on public scanners, microform scanners, and public printing.
  • Provide advance instruction / support on Microsoft Office and other library applications Technical Support.
  • Initiate routine diagnostic to isolate causes of system failures and make minor repairs.
  • Inspect and provide repair solutions for loaner equipment.
  • Coordinate technology use in Library classrooms and meeting spaces.
  • Respond, troubleshoot and resolve technical issues with public computers, printers, scanners and copiers.
  • Provide instruction on accessibility technology equipment
  • Communicate equipment issues / supplies requests to supervisor.
  • Coordinate technology support wit IT staff for larger projects / public PC issues.
  • Assists with categorization and labeling of all LibTech Technology Checkout items.
  • Update knowledge and job skills to the latest industry standards.
  • Log statistics for desk questions and duties performed.
  • Other duties as assigned.

Schedule = 40 hours, Sunday - Thursday 4 pm - 1 am


Education:

Required: HS diploma or equivalent plus two years relevant experience

 

Preferred Qualifications:

  • Solid technology background in Windows, OSX, IOS, Android and mobile /desktop hardware
  • Strong Customer Service background /skills
  • Quick thinker / problem solver/ desire to learn
  • Leadership / ability to supervise and train students
  • Previous library experience a plus, but not requirement

Multilingual:
N/A

Job open date:
01-10-2020

Application deadline:
01-23-2020

Apply at:
https://jobs.ucf.edu/en-us/job/498788/library-technical-assistant-ii

Additional information
Library Type:
  • Academic Libraries

Job Type:
Full-time

Job Location

Physical address where the job position is located.

Job Place:
University of Central Florida Libraries

Job Location:
Central Florida

Address:
12701 Pegasus Drive

City:
Orlando

Zip:
32816

County:
Orange


Institution Information
Institution Name :
University of Central Florida Libraries

Address:
12701 Pegasus Drive

City:
Orlando

State:
FL

Zip:
32816

Contact Information / How to apply
Contact Name:
UCF Talent

Contact Email:
Talent@ucf.edu

Contact Phone:
4078232771

Contact Fax:

How to apply

Please apply online:  https://jobs.ucf.edu/en-us/job/498788/library-technical-assistant-ii


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