Library Assistant - Osprey Public Library (Part -Time) (Official Job Title: Customer Service Representative I) ****NOTE: This position is PART-TIME, no medical and/or dental benefits coverage: Position will substitute in Libraries, Info Central and Historical Resources to provide direct service to customers, responding in person, by phone and e-mail to routine questions or requests for assistance. The employee will work at Technical Services and Libraries Administration when not assigned to substitute elsewhere. The employee will support co-workers in daily operations; will remain informed of Libraries & Historical Resources initiatives and programs, as well as be familiar with the Department Business Plan.
Customer Service Skills and Responsibilities
Job Based Competencies: Demonstrates customer service skills, courteous, sensitive, and tactful, with rapport and discretion. Ability to manage challenging customer service situations. Speaks clearly and distinctly. Supports and respects diversity. Good listener who communicates well with others and demonstrates openness, sincerity and honesty. Enjoys reading and using materials commonly found in libraries and helping others of all ages enjoy and use library resources. Technical knowledge of phone and computer hardware/software is required. Ability to use standard computers, software and business equipment.
NOTE: When applying for positions, you will be requested to respond to some questions. We recommend that you type your response in a WORD document (or similar software) and save your answers. If for any reason you need to stop and come back to your application, you could be timed out and lose any unsaved information. Applicants are asked to answer a number of questions where you can write a response up to 900 characters. If you save your responses in WORD (or other software) and are time-out of the system for any reason, you will be able to cut and paste the responses into the application when you apply at a later time.
Special Note: This position works where children regularly congregate and in accordance with Florida Statues applicants must pass criminal sexual predator and sexual offender check background check.
Selected candidate for hire is subject to passing substance screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five years.
Work Schedule: The library is open from 10:00 a.m. to 8:00 p.m. A typical schedule could be 8:30 a.m. to 5:00 p.m. or 11:30 to 8:00 p.m. Must be able to participate in all hours of operation including daytime, evening and weekend hours, as well as hours at other locations. May be re-assigned to a different work location.
Physical Demands: Must frequently lift/move up to 25 pounds and occasionally lift and/or move up to 50 pounds. A dolly/cart or team member is available to help.
Info about Sarasota County Government Libraries: Sarasota's County Library System was recognized as the "2012 Library of the Year" by the Florida Library Association. For more information on Sarasota County Libraries, please go to: www.scgov.net/Library
Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application.
Drug Free Work Environment EOE/AA/ADA
Minimum Qualifications: A High School Diploma or equivalent and one-year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.
Preferred Qualifications: Customer service experience working in libraries or similar settings.
Physical address where the job position is located.
Apply online at www.scgov.net/jobs or use this direct link: https://chm.tbe.taleo.net/chm01/ats/careers/v2/viewRequisition?org=ADVANCE&cws=40&rid=4853