Must be available to work 20 - 25 hours per week including days, nights, weekends and holidays.
GENERAL DEFINITION OF WORK:
Performs a variety of specialized library work at one of the City's public library facilities. Work is performed under general supervision.
ESSENTIAL JOB FUNCTIONS:
Account Services Section
Interacts with patrons in order to assist them in using library services/equipment, programs, and facilities, collect/cancel fines or fees as appropriate, answer questions, identify patron service needs or locate materials.
Trains staff in the use of a variety of databases, activities, policies/ procedures, and office equipment in order to ensure that employees complete assignments correctly and use the equipment properly.
Supports staffing of the Check-Out Desk(s) in order to assist patrons in checking materials in or out, placing holds, registering patrons, taking fines and fees, and resolving problems.
Processes requests for library materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.
Supports circulation technology including the circulation module, scanners and printers.
Supports the collection and reporting of circulations and other statistics as assigned.
Performs related work as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
Awareness of library principles, methods, materials, programs, and practices.
Advanced skills in the use of personal computers, basic software applications, peripheral devices, and the Internet.
Ability to establish and maintain effective working relationships with other library employees.
Ability to establish and maintain effective working relationships with library patrons.
Ability to understand, follow and explain a variety of library policies and procedures.
Ability to learn/perform a variety of work activities with the assigned Department/Division.
Ability to explain/demonstrate procedures for performing a variety of work activities.
Ability to express ideas effectively, both orally and in writing.