The Richter Library has an exciting opportunity for a full-time Library Assistant to work in Coral Gables, FL.
Primary responsibilities are providing customer service at the Access desk, assisting patrons with services and finding library materials. Primary responsibilities include oversight at the desk, supervising students and ensuring referrals to library services especially services in the Learning Commons. Additional responsibilities include welcoming patrons and guest, collecting the requested books from the stacks (“paging”) and participating in library opening or closing duties. Additional responsibilities include ensuring a safe building operations and consistent excellent customer service experience for patrons, resolving patron account issues. Assist the night supervisor in maintaining a scholarly atmosphere within the library building. This position may assume responsibility for opening or closing the library as well as overall building responsibility when a supervisor is not on duty. May be assigned primary responsibility for overseeing specific collections areas such as New Books.
This regular, full-time position may be required to work during any of the library operations hours which are Monday through Thursday 7:30 am to 2:00 am, Friday 7:30 am to 10:00 pm, Saturday 9:00 am to 10:00 pm, Sunday 9:00 am to 2:00 am and 24/7 during End of Semester Exam periods. During shortened and summer hours, schedule varies. This position is slated to work Sunday through Thursday 6:30 pm to 2:30 am but subject to change as needed by the department.
ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)
Access Desk Responsibilities (50%)
-Supervision of services & staff at the Access Desk.
-Coordination of referrals and support to the Learning Commons Services.
-Maintain helpful and supportive customer service behavior with all library customers.
-Serves as a contact for staff and patron problem resolution.
-Communicate frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
-Monitors workflow and establishes priorities as needed.
-Coordinates staffing assignments with the Circulation Manager.
-Check in/out, and renew library, ILL and Reserve materials. Maintain headcounts and paging workflow.
-Issue and update library patron permits/passes and Temporary CaneIDs.
-Answer questions regarding Circulation procedures and patron accounts, records and transactions.
-Monitor library entrance and public areas to ensure that patrons follow library policies.
-Negotiate situations involving fines, encumbrances, claims returned, or other problems that patrons have.
-Assist with library closing duties, clearing Stacks Tower, 1st, 2nd, and 3rd floors.
-Instruct and assist patrons with library equipment (e.g. copy machines, microfilm readers, AV, etc.).
-Implements, interprets, and enforces departmental, library, and university policies and procedures as directed by supervisor and library administrators.
-Ensure that the library entrance and the circulation desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, check staplers, hole punch, and paper cutter, etc.)
-Reports facilities complaints to Facilities Manager or other appropriate departments. Reports security problems to Public Safety.
-Know how to use SUMA, GIMLET and When2Work to assist you on Access Desk duties.
Assist with Stacks Maintenance, UML location & processing duties (40%).
-Assist in shelving or sorting returned materials as needed
-Process transit requests for library materials from all lending locations.
-Deliver and retrieve library materials from all lending locations.
-Assist remote storage supervisor with duties at the off-campus facility
-Perform searches for library materials and assist with inventory process.
-Monitor supply levels and order supplies as necessary.
-Maintain updated procedures manuals for processing duty.
-Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance)
-Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
-Attend departmental meetings and writes reports as required.
-Participate in library committees and task forces as needed.
Other duties as assigned (10%)
-Assist with Stacks, Reserves, ILL and other library activities as assigned.
-Participate in library committees and teams as needed.
-Percentages may vary dependent on service and operational needs of the Unit and Richter Library.
This position reports to the Circulation Manager.
This individual assists in the supervision of student assistants on an occasional basis in the absence of supervisors
LEVEL OF CONTACTS
The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users. Within the library, this individual works with all levels of library faculty and staff as well as student employees. In all contacts, the incumbent is expected to be professional and courteous.
QUALIFICATIONS (Education, Experience, Skills, Training, etc)
-High school graduate or equivalent.
-Two years of related experience required or two years of college.
-Typing skills of at least 25 wpm.
-Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required.
-Strong written and oral communication skills.
-Customer service skills required
-Must be able to lift 30 pounds, push 50+ pounds and reach while on a stool.
-Experience with maintenance of library collections.
-Fluency with Ex Libris Alma / Primo library systems platform or other Library system and Circulation Module preferred.
Physical address where the job position is located.
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