The Otto G. Richter Library has an exciting opportunity for a temporary full-time Library Technician/Information Specialist to work in the Coral Gables campus.
Work schedule: Full time, Sunday through Thursday. Primarily afternoons and evenings.
Reporting to the Program Lead for Information Literacy and Instructional Design, the Information Specialist is responsible for providing research support in the University of Miami Libraries’ Learning Commons. Actively refers patrons, as needed, to Learning Commons’ partner services, including the Writing Center and the Camner Center for Academic Resources. Provides guidance to Peer Research Consultants during evenings and on Sundays. Duties also include working with liaison librarians on projects, providing research assistance in the use of electronic and print information resources, providing basic computing support to patrons, answering information, research, and computing questions received in person, by telephone, via email, or chat.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
Peer Research Consultant Program
Assists with coordination of the work of student employees in the Peer Research Consultant Program.
Promote a welcoming and collaborative customer service environment among the Peer Research Consultants in the Learning Commons.
Provide information and research assistance
Provide assistance with patron queries requiring extensive knowledge of general library services, collections, policies, and systems.
By asking follow-up questions, determine patrons’ informational needs.
Provide research assistance for the library’s online catalog and electronic resources.
Answer directional and informational questions.
Make referrals to liaison librarians for more specialized research assistance.
Provide referrals to and basic information about other Learning Commons services, including the Writing Center, Camner Center for Academic Resources, Math Lab, and Creative Studio.
Provide support for the Learning Commons computing by:
Maintaining strong knowledge of productivity and specialty software.
Reporting network issues.
Attend biweekly department meetings.
Three years of experience working in academic or public libraries.
Excellent customer service skills.
Proficiency and troubleshooting experience in Windows operating system and Microsoft Office productivity software.
Strong self-motivation and team player.
Ability to work in a changing, progressive environment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Bahelor's Degree Prefered. (New graduates or current MLIS students encouraged to apply!)
Physical address where the job position is located.
Please fill out the application on our website here: https://umiami.wd1.myworkdayjobs.com/en-US/UMCareerStaff/job/Coral-Gables-FL/Library-Technician-Information-Specialist_R100050261-2