Job: iDesk Supervisor

General Information
Position:
iDesk Supervisor

Number position available:
1

Compensation:
$45,000

Job Category:
Administration

ALA:
Position DOES NOT require a Master's degree from an ALA accredited program.

Description:

The iDesk Supervisor provides leadership, continuity and a model of excellent customer service for the front-line iDesk team; provides comprehensive, high-quality academic support and research assistance to all Florida Tech students, faculty, and staff. The iDesk Supervisor assumes full responsibility for supervising and scheduling the iDesk team and student employees for optimal staffing in the building and total user experience for all library patrons.

Responsibilities include:

  • Supervision and leadership of four full-time employees and 25-30 student employees including hiring, training and timekeeping in Workday.
  • Scheduling student employees and staff to maintain coverage for the 98.5 hours the library is open. Covers shifts as necessary for unexpected outages.
  • Provides comprehensive, high-quality, professional customer service, academic support and research assistance to all Florida Tech students, faculty, and staff.
  • Delivers knowledgeable information about all Library services provided at iDesk and Library; trains and communicates employees on Library services and resources.
  • Serves as the point person for all iDesk services, communications and user needs including course reserves, technology lending and library hours. 
  • Other duties as required.

Education:

Requirements include:

  • Bachelor's degree (or equivalent knowledge obtained through a combination of education, training and experience)
  • Minimum 2-5 years of experience
  • Demonstrated progressive leadership of a work team 
  • High-level customer service experience
  • Flexibility with scheduled hours is necessary for operational success - including nights and weekends

Multilingual:
N/A

Job open date:
10-05-2021

Application deadline:
Open Until Filled

Apply at:
https://floridatech.wd5.myworkdayjobs.com/en-US/FloridaTechCareers/job/Florida-Tech-Main-Campus-Melbourne/iDesk-Supervisor_R1285

Additional information
Library Type:
  • Academic Libraries

Job Type:
Full-time

Job Location

Physical address where the job position is located.

Job Place:
Evans Library

Job Location:
Northeast Florida

Address:
150 West University Blvd.

Address 2:
Florida Institute of Technology

City:
Melbourne

Zip:
32901

County:
Brevard


Institution Information
Institution Name :
Evans Library / Florida Tech

Address:
150 West University Blvd.

Address 2:
Florida Institute of Technology

City:
Melbourne

State:
FL

Zip:
32901

Contact Information / How to apply
Contact Name:
Nancy Garmer

Contact Email:
ngarmer@fit.edu

Contact Phone:
3216747542

Contact Fax:

How to apply

Apply at Florida Tech's Employment page: https://www.fit.edu/employment/

 

iDesk Supervisor position: https://floridatech.wd5.myworkdayjobs.com/en-US/FloridaTechCareers/job/Florida-Tech-Main-Campus-Melbourne/iDesk-Supervisor_R1285


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